Shipping policy
Shipping Policy
At PetZene, we aim to process and deliver every order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days. During busy periods, processing may take up to 3–5 business days.
Delivery Times
Estimated delivery time is 7–14 business days after dispatch. Delivery times are estimates and may vary depending on the destination, customs procedures, and courier delays.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking information when available.
Delays
PetZene is not responsible for delays caused by shipping carriers, customs inspections, extreme weather, or circumstances beyond our reasonable control.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Additional costs resulting from incorrect or incomplete addresses may be charged to the customer.
For shipping enquiries, contact: